29November 2018
Whether you're filling a position or creating a new one, it's important to have the right people rep...
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15November 2018
Providing excellent customer service is integral to the success of your business. But what...
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08November 2018
You've put a lot of energy and effort into creating the greatest front office of all time - and it s...
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01November 2018
The average small business owner spends about 120 working days each year handling administ...
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30October 2018
What if your call center could benefit from a new kind of "reality" check?Every call center manager ...
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23October 2018
Using Key Performance Indicators, or KPIs, to measure how your business achieves its objectives is a...
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16October 2018
On average, full-time employees in the U.S. clocked in a weekly 42.8 work hours. That's a littl...
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08October 2018
As a small business, it might seem like business process outsourcing is out of your price range. But...
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24September 2018
11 Sep 2018Studies show almost 90 percent of Americans would be willing to pay more if it meant...
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24September 2018
12 Sep 2018Think customer service is only about handling customers calling about missing orders...
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24September 2018
14 Sep 2018Loyal customers generate 67% more sales revenue compared to new customers! That mean...
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24September 2018
19 Sep 2018The pressure for an entrepreneur’s first startup venture can be tough to handle. Cus...
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